If you are new to the system, it is best you try us first with a 2 movie free pass before you buy a subscription from us. Usually, it takes up to 3 hours to process your request. If you want to instantly check the system, you can text us your request at this number (718) 288-8120. This way, we will text you back within 30 minutes or less a code. Please, this service is for people who use our platform for the first time. Any repeated email or phone numbers will not be honored. We have always advised you to call us for any question regarding the service. Do not hesitate to contact us. We have excellent phone and service support. Hope to hear from you.